Landline not working

[yelloweye21]

Our land line stopped working on Friday 30 September. We think it may be due to the heavy rain as we've had a problem with that before. I've tried ringing Virgin media to report this but i'm ending up in a loop in the automated test sytem where they say they will test, then they say it's taking longer than expected, then they say ring back in 10 minutes for the result. When i ring back on my home phone number as instructed there is no answer. This has happened twice now. 

How on earth do i get Virgin Media to note my problem and get it sorted? 

[Kain_W]

Hi there yelloweye21,

Thanks for your post and welcome to the community.

Many apologies for the landline issues, from checking our system I can't see any area fault that you are affected by, is the problem still present even with a different handset?

Let us know so we can investigate further.

[yelloweye21]

Yes, the landline isn't working. I've checked both phones.  Handsets are saying "Check phone line"

any suggestions?

Previously we have had a localised problem when there has been heavy rain (which we had here on Friday, since when phones haven't been working).

[Kain_W]

Ahh okay, many thanks for getting back to me.

It seems we'll need to arrange a technician visit to resolve this.

Apologies for that I've dropped you a PM so we can discuss further.

You'll find the message within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM yelloweye21,

That appointment has now been booked in for you.

Do let us know how this goes! 

Take care,