Showing results for 
Search instead for 
Did you mean: 

Landline not working

Joining in

After the internet was down for over half the day yesterday, today I received an email to say my services are better than ever.  Not sure that’s the case as I now have no phone line!!!

There is no tone when I pick up the phone to make a call, and when you try to call the landline from another number it is dead/it does not even connect.

Please help to fix asap.


Forum Team
Forum Team

Hi Penname, 

Thanks for using the forums to get this issue with your landline looked into, I am sorry if it's been causing some frustration for you. 

I've done a health check on your landline from my side and can see that you will need an engineer visit, I'm going to PM you with more information for this.

Speak soon!




Forum Team
Forum Team

Hi penname, 

Thanks for coming back to me in our PM to update me about this issue, I'm so glad the engineer managed to get get sorted for 🙂

If you need any further help, you know where we are! 

Kindest regards,