Landline not working

[Jane19]

Ages ago we received a gadget through the post, something to do with our landline.  We lost the gadget.  Our landline (which we don't use that often) is now not working.  Is this to do with the gadget we should have kept and installed, or something else?  Can't get hold of human at Virgin Media despite trying twice.  Just stuck in infuriating queue with no updates and awful music!  Very frustrated!  If we need a new gadget thing, just want someone to send it to us!!

[Vikki_M · Accepted solution]

Hi @Jane19

Thank you for your post and welcome to our community.

That sounds like it was the adaptor for the home phone switch over. 

This is needed to connect the phone to the broadband hub. 

We can order you a new one.

I will send you a private message now.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[Jane19]

This is a really useful forum thank you. I wish I'd found it earlier, it would have saved many hours of frustration this morning!

[Vikki_M]

Thank you for the feedback @Jane19  🙂

I have sent you a private message with some further information on how to connect the phone to the hub when the new adaptor arrives.