Landline not working

[Bebebutton]

My landline has not been working for at least 4 days, possibly longer. No changes have been made to my apparatus and I have checked my cordless phones and also tried plugging in a fixed phone, but no calls can be received or made. Incoming calls are being directed to voicemail and when I pick up the phone to make a call there is no noise at all, the line is silent. 

[Lee_R]

Hi @Bebebutton, thanks for posting and welcome back to our community.

Sorry to hear that you're unable to use your landline.  I can see that you've tried another handset, thank you.  I would like to take a closer look on your behalf.  I am going to send you a private message to confirm some details.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @Bebebutton, thanks for coming back to via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 
Do please let us know how the appointment goes. 

Regards

Lee_R

[Bebebutton]

Thank you for your assistance.

[Lee_R]

You're very welcome @Bebebutton. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R