Landline not working

[Cazza0121]

My home ( and only) phone is not working. I have no tone at all. Have gone through all suggested troubleshooting ideas after checking service status that showed no issues. 

Any help appreciated.

[Megan_L]

Hi Cazza0121,

Thanks for your post on the forums, I am sorry to hear you're having this issue with your landline at the moment! 

Can I ask what is occurring on the line when you try to use it?

Also, is the line plugged into the wall or the Hub?

Thanks,

Megan_L

[Cazza0121]

The line is dead. I can hear a ringing tone when I dial from my mobile but the handset does not ring out.

It is plugged in to the wall.

[Megan_L]

Hi Cazza0121,

Thanks for coming back to me, I was about to go through some health checks on your landline services but I can now see that you have an engineer visit booked in via another team. 

If you need to check, change or cancel the appointment you can do so via your Online Account. 

Please let us know how the visit goes and if you need any further help!

Thanks,

Megan_L