Landline not working

[Humby]

My landline hasnt been working since at least 12th July, no dial tone, have checked all connections and they are all ok, a service status check indicates no fault in my area. Help page on website is no help whatsoever as it just takes you round in a loop, and cant get through on phone to report it either

[Reece_MH]

Hi @Humby,

Thanks for your post, and a warm welcome to our Community Forums. 

I'm sorry to hear that your phone has no Dial Tone. I've taken a look at things on our end and can see that your line is also unreachable and is indicating a line fault.

So I can assist you further, I'm going to send you a private message. Please look out for it in the purple envelope, in the top-right of our Forums.

Cheers,