Landline not working

[maxlugg]

Hi,

My landline hasn't been working for at least 2 days. I get a dialling tone but any number I ring is engaged. When someone calls me, my phone rings but when I pick it up I get the engaged tone again.

The support page of the website doesn't work (it just goes round in a loop). I've tried calling support on my mobile but after being on hold for 5 minutes I was disconnected.

[Martin_N]

Hi maxlugg, 

We're glad to hear the team have been able to resolve this for you and get you the credit. 

^Martin

[goslow]

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@maxlugg wrote:

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Your back-of-the-envelope calculation was spot on. There are a lot of steps to go through before the dispute resolution service can be invoked but in the end, it worked and I received £455.20 on Friday. It's been a long struggle! VM's complaints procedure is totally ineffective.

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Excellent news, maxlugg. Thanks for posting back what the outcome was. It will offer some encouragement to others requesting help on here in the future with similar problems.

[goslow]

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@Martin_N wrote:

Hi maxlugg, 

We're glad to hear the team have been able to resolve this for you and get you the credit. 

^Martin

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I wonder if 'dispute resolution service' means it was possibly CISAS who awarded the credit, rather than VM!!

[LynnT7]

i’m having this exact issue could you let me know when it will be fixed?

[Reece_MH]

Hi LynnT7 👋

One of our Moderation Team has moved your previous post into its own thread to ensure we can continue supporting you. Please can you head to the post, here, and provide us with further information?

Thanks,