My landline hasn't been working for at least 2 days. I get a dialling tone but any number I ring is engaged. When someone calls me, my phone rings but when I pick it up I get the engaged tone again.
The support page of the website doesn't work (it just goes round in a loop). I've tried calling support on my mobile but after being on hold for 5 minutes I was disconnected.
Answered! Go to Answer
Your back-of-the-envelope calculation was spot on. There are a lot of steps to go through before the dispute resolution service can be invoked but in the end, it worked and I received £455.20 on Friday. It's been a long struggle! VM's complaints procedure is totally ineffective.
Excellent news, maxlugg. Thanks for posting back what the outcome was. It will offer some encouragement to others requesting help on here in the future with similar problems.
Hi LynnT7 👋
One of our Moderation Team has moved your previous post into its own thread to ensure we can continue supporting you. Please can you head to the post, here, and provide us with further information?
Reece - Forum Team
New around here? To find out more about the Community check out our FAQ