Virgin Media Community

[Berllan14]

Our home phone has not worked since Saturday and I rely on this as i am a carer for my elderly mother who lives nearby. 

Order of events so far:

1. I tried to report it Saturday but without the 150 facility this is difficult/ seemingly impossible to speak to someone to report.

2. Found the service check number 0800 561 0061 which said there is a fault in the area and aiming to fix by 4:00 Sunday.

3. This then stated, when i next phoned, to have no issues.

4. Phoned on 0345 454 1111 on an automated line who did a check. Then saying i had a fault and booked an engineer to visit us Tuesday ( today)

5. Had a text cancelling the engineer and saying fault in the area, but when i phone the service check it says all ok.

My phone still doesnt work so an advice how i can get it fixed asap or how i can speak to a human from Virgin ! Any help appreciated as need this back asap.

[Kath_F]

Hi Berllan14,

Thanks for coming back here. 

I've just replied to your thread here: Landline not working

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks,