Landline not working

[ALANBOAG]

My landline has not been working for several days. No dialling tone and line seems dead. Have worked through the troubleshooting guides and nothing helps. 

Need a visit to house arranged to sort this. 

Seems to be very common going by the other posts in here.

Thanks 

[Paulina_Z]

Hi @ALANBOAG,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some issues with your landline! I can understand how frustrating this can be and we'll do all we can to have this issue resolved for you.

I understand that you've taken a look at our Landline Faults page for troubleshooting and ran some further checks. However, we would just need to confirm what other checks you've done.

Please confirm if you have unplugged and re-connected your landline to the power source.

Let us know if you have been able to test a different landline to see if it works with the same connection.

Keep us updated so we can run further checks if needed.

Thank you.

[ALANBOAG]

HI Paulina, i have tried a different handset, powering on and off the phone and tried the test socket within the wallsocket unit. Nothing has worked. 

Thanks

[Paulina_Z]

Hi @ALANBOAG,

Thank you for letting me know. After checking some internal systems, I can see that there is an issue with your landline that our system is noticing. 

In order to have this issue looked into further, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[ALANBOAG]

Hi Paulina, i replied to your PM an hour ago and followed up with a request if you had received this. I have not heard from you at all. Can you respond please. 

[Paulina_Z]

Hi @ALANBOAG,
Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your ongoing landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.