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Landline not working

Dialled in

Hi, since the storms last night our virgin landline isn’t working but I can’t see any issues when checking status. I’m in Poole, Dorset. There is no dial tone and just a cracking hissy sound. I can’t dial out but it does ring if I call my home number but you can’t answer the call. Can someone assist please? I have had this issue in the past and I was told an engineer had disconnected a cable in the box over the road from me. Please help as my elderly mother relies on the landline. Thanks 


Dialled in

Can anyone from virgin contact me please as I need the landline up and running urgently. I have tried another handset and it’s the same issue. Thanks 

Forum Team
Forum Team

Hi @Spacebucks,

Thank you for your post. I've ran some checks on my end, and it doesn't appear to be showing any faults upfront - but since you are having issues with no dial tone and incoming/outgoing calls, I'm going to need to book in a Technician to attend your property to take a closer look.

Can you please look out for my PM in the top-right of the forums in the purple envelope?


Reece - Forum Team

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Still no appointment agreed and landline  on 3rd day of not working. Come on virgin please help me out here as I was told a priority appointment was being sorted as my elderly mother needs the landline urgently for doctors and hospital calls. Thanks 

Hi Spacebucks,

I can see you are speaking with my colleague over PM. 

I would advise speaking with them to get further information on this. 


Hi Steven,

Thanks for responding to my PM. I apologise it took longer than expected, but I'm really glad to see that things are up and running again and I've passed your feedback over to Ed about his service 🙂

If you need anything else, please reach out and we'll do our best to assist.


Reece - Forum Team

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Thanks Reece, much appreciated 

Hi @Spacebucks - you're very welcome!

I'll be sure to pass your kind words onto Reece.

Many thanks