Virgin Media Community

[ExeterBertie]

Tried multiple numbers this morning...all go to engaged tone. Tried to ring in to my landline number...get engaged tone. Voice mail (1571) not connecting.

Phone not dead...dialling tone is present.

Help....!

[Steven_L]

Hey @ExeterBertie,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of the issues that you're having with your landline, I have looked into this further for you as I was able to locate you on the system. 

This will need a technician visit to resolve, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
 

[ExeterBertie]

Thanks Steve

Being a completely non-tech person...where does a 'Private Message' appear?!!

Treat me like an idiot..

Regards/Appreciate your help

[ExeterBertie]

Sorry..Steven (not Steve).

[Steven_L]

Thanks for coming back to me @ExeterBertie and I dont mind Steve or Steven 🙂

There should be a purple plum like icon at the bottom of your screen, if you find that it will put you through to the private message conversation.

Thanks

Steven_L

[ExeterBertie]

Sorry...'purple plum like icon'..can't see it I'm afraid.

Have been into PM section...Have you sent me a PM yet? There is one from today, but not from you.

Regards/Simon