Virgin Media Community

[dmsh42]

Our landline stopped working sometime yesterday afternoon.  I have plugged two different phones into the test socket as instructed and there is no dialling tone, no sign of life, so the fault is outside our home.  Please advise how we might get help with this. 

[Tom_W1]

Hi @dmsh42, thanks for your post although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM to discuss this further, and respond directly when you can!

Many thanks

[dmsh42]

Hi Tom_W,

Thank you for getting back to me so quickly.  Sorry, I don't know what you mean by a PM but if you need any more information from me I will happily supply it.

dmsh42

[Tom_W1]

Hi @dmsh42, thanks for your reply and no problem at all.

A PM is a private message, where we can discuss personal information (such as address) in a private setting without breaching data protection.

You'll see a purple envelope in the top right hand corner of your screen, this should display a new message from me so please open that and reply directly there.

Look forward to your response in due course.

Many thanks