Landline not working

[Ray2109]

Hi, I am not able to dial out or receive incoming calls on my landline and have no dialling tone. Virgin online system check gives a green tick, I have connected a friends phone and the same fault is still there, Virgin online help diverts me to Whatsapp and concludes with "I'm sorry we don't support landline faults over our messaging platform", if you still need our help phone us from your landline, whoever designs these systems does a brilliant job at stopping you making contact, so how can I make contact to resolve my issue?

[chowgar]

I see that you've booked me an engineer appointment.  I will not be available for the next two weeks.  A number of my neighbours have reported the same issue with their phonelines recently and have been told its due to a switchover to VOIP telephone services.

So I have plugged my phone into the back of the superhub 3.0 using RJ11 cables.  I've noticed, however that on my routers admin page, telephony services are switched off.  How do I enable this?  Thanks.

[Ilyas_Y]

Thank you for chatting with us today.

I'm glad we have taken the next steps to get this issue resolved.

Once you're back, let us know how it all goes.

Kind regards.