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ShaunC_P
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Landline not working

Hi, landline has been down for two days now. Had a service fault showing yesterday and had a text saying it was fixed today, but it's still not working (no dial tone and can't call in either). Have checked handset and all working and have plugged directly to wall socket (not via extension) and is still the same. Have no option online to book an engineer, as the service status / help page just gives an error message. Any help greatly appreciated.

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Gareth_L
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Re: Landline not working

Sorry to hear this ShaunC_P

Let me have a look and see what we can do from here 

So I can check the account

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Gareth_L
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Re: Landline not working

Thanks for those details ShaunC_P

Thanks for those details 
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L
 

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ShaunC_P
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Re: Landline not working

Just to update you - this has now been fixed. Thanks for your help 😊 

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Gareth_L
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Re: Landline not working

Hello ShaunC_P

That's great news and thank you as well for the update 

All the best for the new year 

Gareth_L