on 30-12-2021 17:59
Hi, landline has been down for two days now. Had a service fault showing yesterday and had a text saying it was fixed today, but it's still not working (no dial tone and can't call in either). Have checked handset and all working and have plugged directly to wall socket (not via extension) and is still the same. Have no option online to book an engineer, as the service status / help page just gives an error message. Any help greatly appreciated.
Answered! Go to Answer
on 30-12-2021 18:32
Thanks for those details ShaunC_P
Thanks for those details
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Gareth_L
on 30-12-2021 18:06
Sorry to hear this ShaunC_P
Let me have a look and see what we can do from here
So I can check the account
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 30-12-2021 18:32
Thanks for those details ShaunC_P
Thanks for those details
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Gareth_L
on 31-12-2021 11:02
Just to update you - this has now been fixed. Thanks for your help 😊
on 31-12-2021 11:05
Hello ShaunC_P
That's great news and thank you as well for the update
All the best for the new year
Gareth_L