Is it possible to get past the automated 150 service to report a fault and to book an engineer?
Having pressed all the correct buttons, in the correct order, I was advised three times to hang up while further tests were conducted and then to call back in ten minutes when all the information that I had supplied would be available and that I would not have to press buttons again.
We get no dialling tone. If a caller dials in, the house phone rings and the caller display shows caller id. There is silence when we answer and the caller's phone keeps hearing ringing sound until home goes to answerphone.
Thank you so much for getting back to me. Fingers crossed.
I have even tried Virgin's Complaints chat and got through to a Billing person said they couldn't help - sent me back to the 150/0345 454 111 routine.
Panic over. Eventually Virgin Media acknowledged there was a fault in the area. 24 hours later sorted. Still unimpressed with inability to get through to a person who could have actioned some assistance.