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geoff70
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Landline not working

When anyone rings the landline they can hear us but we cannot hear them

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David_Bn
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Re: Landline not working

Thanks for your post on our Community Forums and a very warm welcome to you geoff70!

 

Sorry to hear of the landline phone issue.

 

Can you please advise me how long this has been going on for? Have you experienced this issue with just one particular caller or has this happened on multiple calls from and to different people?

 

Have you been able to try a different handset? Can you confirm that the phone is plugged into the hub we've supplied you for your broadband services?

 

Kindest regards,

 

David_Bn

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geoff70
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Re: Landline not working

It has happened today with multiple callers. We hae tried another device and it is plugged in to the hub.
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David_Bn
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Re: Landline not working

Thanks for coming back to me geoff70,

 

Can you please ensure that all cables relating to the hub are connected and finger tight for me?

 

Kindest regards,

 

David_Bn

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geoff70
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Re: Landline not working

Hi. Yes they are.
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David_Bn
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Re: Landline not working

Thanks for checking geoff70,

 

I've ran through a flow on our system and it appears that you're connection seems to be a problem and needs an engineer visit - which is likely to be effecting the phone line too.

 

Please check out the purple envelope in the top right hand corner for a private message from me, where I'll be seeking to take your full name and address

 

Kindest regards,

 

David_Bn

geoff70
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Re: Landline not working

Hi, I can't see a purple envelope.
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