Virgin Media Community

[shadowwraith]

Yesterday my landline went dead briefly and came on again after 5 mins, today the line is totally dead.

I have tried other handsets and i have checked the connection, no dial tone at all.

the test via check service status said the results were inconclusive and suggested phoning virgin but i can't since i don't have a mobile.

area ref: 01

[Paulina_Z]

Hi @shadowwraith,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to understand that your landline has no dial tone.

Thank you for letting us know that you checked out our Service Status page and checked all your connections. 

Have you taken a look at our Landline Faults page at all? You can take a look to see if this can help narrow down the issue.

However, I was able to locate your account on our system, and from looking into this issue further with a colleague, we can see that this issue cannot be resolved remotely. In order to book a technician to visit your property, I will need to confirm a few details with you first. 

I will send you a Private Message about this, so please keep an eye out for a purple envelope at the top of your forum page. I will be in touch soon. 

Thanks! 🙂

[shadowwraith]

replied to DM

[Paulina_Z]

Hi @shadowwraith,

Thank you for confirming those details with me via Private Message.

I have booked in an appointment for you on the soonest available time slot. Please take a look at your online account to manage or reschedule the appointment if needed.

Please keep us updated on how you get on with your technician visit! 🙂

Thanks!

[shadowwraith]

i can't check the appointment as it's not even listed on
https://my.virginmedia.com/faults/view-appointments

and there is no mention anywhere on my accounts page about an appointment.

[shadowwraith]

Have you booked the appointment yet?

[shadowwraith]

4 hours later zero response, no engineer appointment.

if your going to book appointments for people ACTUALLY DO IT, don't wander off and leave your customers in limbo.

[Paulina_Z]

Hi @shadowwraith,

Apologies for the late reply, I was off shift when you messaged us again.

I have booked the appointment and it is listed on your account. 

i will send you a Private Message to confirm the time and date.

Please let me know if your appointment is showing up on your online account yet at all?

Thanks! 🙂

[shadowwraith]

Using both firefox on my Linux pc and my ps4 browser, no engineer appointment is listed anywhere.

[Paulina_Z]

Hi @shadowwraith,

Thank you for getting back to us and letting us know. I will feed this back to the appropriate team and will look into this in case there is an issue with our website.

I have sent you a Private Message as advised previously and advised you of your appointment details. 

Please keep us updated on how you get on at the visit.

Thanks! 🙂