Virgin Media Community

[FrancesCaws]

Hi, 

Please can a Virgin colleague get in touch?

Landline has no dialling tone and unable to make/receive calls. No issues in the area, plugged into the wall (all ok) and same issue with another headset plugged in. Unable to get through via helpline too. Please reply ASAP as landline is used by a vulnerable customer. 

Thank you

[Megan_L]

Hi FrancesCaws, 

Thanks for using the forums to get this issue with your Landline services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I just need to ask if this is in regards to your own services or are you contacting us on another customer's behalf?

I'll be happy to send you a PM so we can look into this, please let me know so we can get started.

Thanks,

Megan_L

[FrancesCaws]

Hi, 

I am contacting you on behalf of my mother as she is registered blind - would appreciate the pm, thank you. 

[Megan_L]

Hi FrancesCaws,

Thanks for coming back to me and confirming that for me, I'd be more than happy to help get your Mother's landline back up and running 🙂

I'll send over the PM now so we can get started.

Thanks,

Megan_L