Hi FrancesCaws,
Thanks for using the forums to get this issue with your Landline services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I just need to ask if this is in regards to your own services or are you contacting us on another customer's behalf?
I'll be happy to send you a PM so we can look into this, please let me know so we can get started.
Thanks,
Megan_L