Hi michleickle,
Welcome to the Community Forums, thanks for your first post.
I'm sorry to hear you've been experiencing ongoing issues with your landline service. I've been able to locate your account and can see that these on and off issues have been ongoing for some time now, so I appreciate it's important we provide a permanent fix to this as soon as possible.
I can see that your landline service is currently down from here, however there are no details of an outage that could be causing this. I'm going to contact the Area Field Manager local to you for some advice and more information about what's happening here. As soon as I do have any updates for you I will let you know from here.
If you need anything else in the meantime, please just ask us.
Kind regards,
Beth
Beth