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Morcar
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Landline not working

Hi

Outgoing calls - since last night I cannot make outgoing calls at all. The dialling tone is there but dialling does not over-ride dialling tone - it just continues after any numbers are dialled. I have tried using a different phone (non-battery / non wireless) with the same result.

Incoming calls - this is really strange. I can receive an incoming call and can hear the caller, but they cannot hear me!

Unable to do a line check via website due to 'upgrading our service' message.

Internet and TV all OK.

Thanks

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Morcar
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Re: Landline not working

Still not working. I have now been able to run the line test but it didn't find a fault.

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Emma_C
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Re: Landline not working

Hi Morcar, 

Really sorry you're still having some issues with your landline, this isn't good. 

Looks like you've done some checks and it's not helped so I'm keen to take a look into your account and see what's going on. 

As I've not been able to locate your account from here I'm going to pop you a personal message to ask for some details. 

I'll do this now and I look forward to hearing back from you soon. 

Thanks. 

Emma_C - Forum Team
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