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sdpinny011
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Landline not working

I'm a carer for a Virgin Media customer and his home telephone does not work. I have tried plugging in a different telephone to see if it's a 'phone rather than line issue. This still does not work. How can I get this issue fixed? Your customer is bed bound and unable to log on to his computer. I have attempted to ring your helpdesk but was on hold for an hour before hanging up. I have his account details but don't know where else to turn. Can anyone offer any advice please?

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Corey_C
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Re: Landline not working

Hi sdpinny011,

 

Thanks for your post and welcome to the community forums. Apologies for the delayed response, Has the landline service improved since your post?

 

Cheers,

Corey C

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sdpinny011
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Re: Landline not working

Hi Corey

No improvement at all so my client is still without a landline.

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Emily_G
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Re: Landline not working

Thanks for confirming, I'll pop you over a private message so we can look further into this. 

 

Thanks, Emily.

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