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Landline not working

I’m unable to receive/make calls from my landline, it’s connected via the wall socket and always has been not the Hub.

Im able to phone the number from a mobile for example and it just rings and rings.

Spoke to the technical team who said I need to connect it to the hub for it to work. I explained I’m unable to as I don’t have the adapter and it’s been fine for the past 17 months via the wall connection, only since I requested to cancel it’s not been working.

I have not changed my equipment recently and the only thing I can think of is that I requested my 30 days cancellation 2 weeks ago.

Any advice please 

 

 

 

 

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Re: Landline not working

Hi jchi7613

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply and the landline issues. 

 

I've ran a check on our system and everything looks fine. I do hope therefore that everything is sorted. 

 

Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

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