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Graemepadgham
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Landline not working

Hi

My landline isnt working, help no use at all, (tests say inconclusive, please call), tried calling lots of times, at my expense from mobile, noone ever answers.

No dial tone from phone, tried connecting as usual into wall socket, also tried connecting directly into Hub3. all the same

if you call my landline from external, it just appears to ring but nothing comes through on phone

status says no reported issues in area.

 

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Graemepadgham
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Re: Landline not working

Hi

Anyone from Virgin available? 

cannot get through to support on phones after waiting for ages on my mobile, no email contact, no online chat, not working status check on phone, still no phone line.

anyone care?

 

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Melissa_F
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Re: Landline not working

Hi Graemepadgham,

 

Thanks for your post. 

 

I'm sorry you're not getting any dial tone on your phone. I can appreciate you'd like to get this sorted out. 

 

After running some checks, I'm going to need to book you a technician visit. 

 

Can you please provide 2 or more choices of dates when you will be available for a visit during the next 14 days?


Our engineers are available in the following time-slots:


Monday to Friday:
8am-12noon, 12noon-4pm & 4pm-7pm


Saturday:
8am-12noon & 12-4pm
 

Thanks

 

Melissa 

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Graemepadgham
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Re: Landline not working

Thank you melissa

Friday 8th July 8-12 or 12-4 would be fine

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Melissa_F
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Re: Landline not working

Thank you 🙂

 

I wasn't able to get anything for those particular times so I booked you in for our next available slot.

 

You can check and reschedule your appointment through your online account if you need to.

 

Thanks

 

Melissa 

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