Virgin Media Community

[daviddunford]

Our landline hasn't worked for several months. We have avoided calling out an engineer during the Covid crisis. There is no dial tone and I have tried different handsets. Running the network diagnostic tool on my Hub 3 brings a "telephony disabled" report. To be honest, we are thinking of getting rid of our landline as we hardly ever use it, but there seems to be option to do that!

[manatee1714]

Same here.   Finally had engineer out on Monday after a couple of months Covid delay and he got it going again.   Today line has gone dead again!!   Not happy - out of contract so seriously thinking about going elsewhere although I will miss the broadband speed!

[Corey_C]

Hi daviddunford,

Thanks for your post, Sorry to hear that you are having issues with your landline. The phone ports on the hub would not work unless you signed up for phone service through the hub or VOIP/ 21st Century Voice service.It the phone plugged into the wall jack or the hub?

Cheers,

Corey C