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Gayle10
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Landline not working

Landline not working. Cant make calls, if I try to call it, just getting busy tone. I've done the service check which says theres no problem.  Is there a number I can call virgin on from my mobile. I cant find any way of contacting them on the website, which is just running me in circles.  

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David_Bn
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Re: Landline not working

Good Afternoon Gayle10,

 

Thanks for you post and a very warm welcome to you!

 

Sorry to see you've been having issue with the landline phone.

 

Can you please advise me if you have multiple handsets in your property? 

 

If you have more than one land line handset, please remove all devices from the phone line - leaving just the handset in the master socket to see if you can get a dial tone for me?

 

Kindest regards,

 

David_Bn

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Gayle10
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Re: Landline not working

It randomly came back. There must've been a problem on the line. I only have one handset on the line.

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David_Bn
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Re: Landline not working

Thanks for coming back to me

 

If you have any further issues, please feel free to come back to us.

 

If you check the service status page, this will advise you of any outages in your local area, for future reference -  virg.in/service

 

Kindest regards,

 

David_Bn

 

 

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Gayle10
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Re: Landline not working

I did look and did test thing and it said there was no issues. Hopefully just a temporary blip.

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