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Bootthekey
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Landline not working

Our landline has been dead for at least three days. I cannot contact virgin. Please advise what I can do to resolve this.

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SCA1972
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Re: Landline not working

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.

Or you can wait for one of the forum team to get to this thread which could also be a few days.

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Bootthekey
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Re: Landline not working

I have tried this - it keeps asking me if I want to suspend sky sports. I will wait for a response from a human being. Thanks for your help.

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John_GS
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Re: Landline not working

Hi Bootthekey

 

Thanks for posting and welcome to the community. I am sorry for the phone line issues. Looking at our systems there was a fault that should now be fixed. Can you confirm this is the case? If you need further assistance please let me know 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Bootthekey
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Re: Landline not working

Thanks John - the phone line is now working again.

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