Landline not working

[penrose]

Cannot make or receive calls (it says the number is invalid) via the landline, did the virgin media service status checker and it says everything is alright in our area.

We've unplugged the phone, left it for half an hour, plugged it back in and still nothing.

Any ideas?

[Vikki_M]

Hi penrose

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the land line.

Do you have any dial tone?

Are you connected via the wall socket or your hub please?

Do you have another handset you are able to try?

Please pop back to us when you can. 

[penrose]

Hello Vikki,

No dial tone on either handset and we are connected via a wall socket.

[Vikki_M]

Okay thank you.

Have you received any communication from us regarding the home phone switch over?

This is where the phone line will be provided via the hub and not the wall socket.

Please pop back to us when you can. 

[penrose]

Hello,

No we haven't received any communication about a phone switch over.

[Vikki_M]

Okay thank you. 

I will send you a private message now so I can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.