Landline not working

[Milly0235]

My phone sayscheck phone line. No dialling tone either. Rang vm keeps saying testing line,but no result. Have done all home checks with my devices but still no service.

[Kath_F · Accepted solution]

Hi Milly0235, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us in the Community. 

I'm sorry to hear your landline is not working as it should be currently. 

In order to help look at this, there are a few checks we will need to go through with you. Can you let me know the following please:

• Does the landline work if plugging a different handset into your socket?
• If you don't have another handset, are you able to try your handset in another socket?
• When calling any number, do you get any tone?
• When receiving calls, does your landline ring at all?

If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂

Thanks,