Landline not working since Emergency Backup Line upgrade

[ft2118]

Hi,

Our emergency backup line was upgraded last Friday, and our landline hasn't worked since. We had an issue with our landline several months ago, and the engineer that time connected our landline to a fixed cellular terminal. The engineer who installed the backup line upgrade took the terminal away, and now the landline is not working.

I tried to call VM, but I have poor hearing and had difficulty understanding the call. We ran through a series of checks with my daughter's help, but nothing was resolved. The person I spoke to said he would look into it and call us back within 10-15 minutes but this never happened. Would it be possible to get assistance from here instead?

[Daniel_Et]

Hi @ft2118 👋 Thank you for your post 😀

We're sorry to hear what's happened 😔 

In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

Regards,
Daniel

[Pete-StAlbans]

Have you had this resolved? My elderly mum (84) hard of hearing too, is getting this "upgrade" to her Emergency Backup Line, have you get this resolved now?

Appreciate any advice, thanks.