Landline not working, only offered adaptor?

[kittykat]

My landline seems to be faulty since this afternoon (can't make or receive calls, no dial tone). When I phoned Virgin tonight on my mobile and asked them to test the line, they had no answer as to the fault aftee putting me on hold for a few minutes, and they just told me they'd migrate me over by sending an adaptor.  I just want my landline fixed but no offer to do that was made. Has this happened to others?  I don't want to be forced to switch over before I have to!   Thanks.

[Matthew_ML]

Hey kittykat, thank you for reaching out and I am sorry to hear this.

I am going to send you a PM however if this does need a tech visit most techs now will just install 21CV a bit early to fix this, but we can discuss this in the PM. Cheers 

[Matthew_ML]

Glad we have managed to get the ball rolling on this, please do keep us updated on how you get on 🙂