Landline not working incoming or outgoing

[john2710]

Home phone is not working. No dial tone, incoming or outgoing. Can't call Vigin customer service.

[Kath_F]

Hi john2710, 

Thanks for your post and welcome back to the Community. I'm sorry to hear your landline is not working as it should be currently. 

In order to help look at this, there are a few checks we will need to go through with you. Can you let me know the following please:

• Does the landline work if plugging a different handset into your socket?
• If you don't have another handset, are you able to try your handset in another socket?
• When calling any number, do you get any tone?
• When receiving calls, does your landline ring at all?

If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂

Thanks, 

[john2710]

Hi,
I don't have another phone to plug in>
There's no dial tone when trying to call out & the phone doesn't ring if anyone calls.

John Darcy

[Arissa_H]

Hi John2710.

Thank you for posting on our forums. 

Sorry to see your landline your isn't working and there is no dial tone.

I will be private messaging you to look at this in more depth.

Please watch out for the purple envelope. 

Thank you.