Landline not working in or out for the last week

[Yorkie1757]

Hi,
I am unable to dial out on my landline as all I get is the engaged tone, phoning my landline from my mobile when the phone is connected leads to an engaged tone also.
I have tried unplugging & reconnecting my landline which is connected to a plug wall socket which has not worked. I only have the one landline device.
I have checked with the VM status page and there is no issue in my area.
Broadband is working fine.
Thank you,
Kevin

[Vikki_M]

Hi Yorkie1757

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the phone line.

I will send you a private message now so we can look into this further for you. 

Please look out for the purple envelope in the top right of the page and pop back to me when you can.