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SD25
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Landline not working in KT17

Can someone please update me when the landlines will be working? My 86 year old mother relies on her phone as well as the personal alarm connected to the socket. Her neighbour’s phone was reconnected yesterday. I have spoken to a representative last night and was told someone would be in contact. Thank you. 

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Steven_L
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Re: KT17

Hey @SD25 and welcome to the community, 

 

Sorry to hear of the issues that your mother is having at the moment.

 

What is happening with her line, does she have dial tone?

Is she able to make or receive any calls at all?

 

What happens when you ring her line?

 

 

Regards

Steven_L

 

 

 

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SD25
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Re: KT17

Thank you Steven_L for responding. As far as I know there is no dial tone. Initially the issue was for the area but as I mentioned, her neighbour was reconnected. I was told last night that the Area Managers were looking into it and would contact me. I appreciate it may take a little while but I am so worried as she is vulnerable and really needs access to her personal alarm should she fall. 

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Steven_L
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Re: KT17

Thanks for coming back so quickly @SD25.

 

I can take a further look into this for you, would you be able to provide your mothers account details via a private message and we can look into this further.

 

I will drop over a private message, please respond and we can get this looked into further. 

 

 

Regards

Steven_L

SD25
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Re: KT17

Will do. I’ll wait for you to message me. 

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SD25
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Re: KT17

When I ring her line you get 3 bleeps and then cuts off. 

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Steven_L
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Re: KT17

Sorry SD25, I will drop a private message over now.

 

Thanks

Steven_L

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Steven_L
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Re: KT17

Thanks for confirming those details and joining me in a a private message @SD25.

 

I have looked into your mothers account and can see that we have an engineer booked to visit your mother today. 

 

The appointment has been set for today and is still on the list for the engineer to complete today. The engineer has 3 jobs left for the day and your mothers is a priority visit so will be done before the engineer finishes for the day.

 

Regards

Steven_L

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SD25
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Re: KT17

Thank you so much. Sarah 

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Steven_L
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Re: KT17

No problem Sarah, please let me know how the visit goes and if the issue is resolved.

 

Regards

Steven_L

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