My landline stopped working on Monday afternoon (18th July). An automated message, when I called on my mobile, said that a local fault was being dealt with. At 12.30am Tuesday it was working. Later that day, during a phone call, it stopped working again. I called VM and, due to accents and a choppy connection, I could barely understand what the situation was. I was told, I think, that the problem would be fixed in 4-5 hours. Here I am on day 5 with no landline, which is essential for me. I can't use my mobile, as it's too expensive, especially being on hold. There is no email address. The Whatsapp messaging is automated. How do I deal with this issue?