Landline not working for a month now!

[Deckard9]

I complained to Virgin a month ago that my landline was not working. Carried all the checks and registered a complaint and was advised to go to online chat. I was told by a chat person I could switch to a connection via my hub and would receive an adaptor in 48 hours. I haven't received any further information since.

How do I get an adaptor so I can switch to a landline connection through my hub? 

[Reece_MH]

Hi Deckard9 👋

Thanks for posting and a warm welcome to our Community Forums.

I'm sorry to hear you're experiencing some problems with your Landline. I've had a look on our side, and have found that your current Landline service is non-contactable, meaning there is most likely a fault. It does appear your area is eligible for upgrades to our Fibre Phone (21CV) service, so I'm going to drop you a private message to get this sorted.

Please look out for it in the top-right, purple envelope.

Thanks,