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Lashes2014
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Landline not working as it shoud

Once again my Elderly parents are having issues with the phone line .  This has been on and off for a few years they can dial out but we are having issues dialling in , you constantly get it has not been possible to connect your call , please try again later and then you are cut off ! this can happen anything up to 10x before you get through. 

I booked an engineer to come out last Wednesday he never fixed anything , i contact him again and he said he would raise another call . I also had the text asking if the problem had been fixed i said no . Some one called me and said he would contact the engineer , he then called me back and said a manager will be calling me back ... well guess what i am still waiting !

We pay good money for a crappy service why cant some one just come and fix the problem instead of making excuses this issue has been going on for at least 2 years! on and off.

I would like a call back from a manager , i want you to explain to me what you are doing about this and how you are going to fix this issue once and for all . Am sick of such a poor service .  If i have to ring up again about this today i can say is i will be giving some one a very hard time as i am sick of this 

 

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yastar123
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Re: Landline not working as it shoud

I’ve had same aggro - no one wants to fix the issue. What a farce!

Lashes2014
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Re: Landline not working as it shoud

Totally agree the issue is fixed for a few months and they they return 

bet they will use Covid as an Excuse!  they are useless !

Corey_C
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Re: Landline not working as it shoud

Hi Lashes2014,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that your parents are having landline issues. I'll send you a PM to confirm their details.

 

Cheers,

Corey C

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