Landline is dead again and again .. No dial tone ..
Been reporting this since late Dec22. It intermittently comes back when repeated reported for a day or two then dies again.
Reported at least 6 times each time being told no isuues on line .. must send engineer .. engineer booked and then gets auto cancelled with txt msg saying ''network issue .engineer cancelled as issue resolved ''. Line was still dead. Six cycles of booking engineer later then.. engineer came and checked my house installation with no problems found .. said no comms to the house and went to check street cabinets .. came back ''sorry dont know whats wrong ''! will escalate... two days later line worked for two days and went dead again.
Each time i call even tech 1st line says ... protocol says must send engineer !!!
What on earth is Virgin upto ... Can no one take up this issue properly and read previous notes .. when complaint raised ... answer given will get back to you in 2-10days... meanwhile i have no working telephone line reliably since late December.. I am registered with Virgin as 'vunerable' and need my landline attached via socket (ie always live in power cut situations) hence will not switch to router as even the broadband drops often.
Who can i speak to to get this escalated for a proper fix?? Come on Virgin been with you since 2014 ,, customer service recently is dropping, dont we matter anymore ?
Even requested to speak to a manager, am denied ... told they will call me ... that call never comes.
Await an answer on this as my last attempt