Landline not working after power cut in the area

[keith1966]

Hi 

We had a power cut Thursday last week When I came to use the landline the phone was dead. Tried other phone still no dial tone. Tried ringing our number from a mobile and a recorded message saying number does not exist. Talked with virgin and they keep saying there is no fault. The land line runs in on its own cable to the phone seperately not phone via the hub. Can someone at virgin resolve this urgently.

[Roger_Gooner]

Call 0800 5610061 to find out if there is a fault, if there isn't call 150 from a VM mobile or 0345 4541111.

[Vikki_M]

Hi @keith1966

Thank you for your post and welcome back to our community.

I am sorry to hear you are having some issues with the land line since the power cut.

Just to let you know, we are currently upgrading all our customers phone line to our new DOCSIS network. 
 

• We’ve currently got 2 separate networks, 1 for TV and 1 for Phone. We’re going to start delivering our Home Phone service over the Broadband network.
• What this means for you is we’ll connect your phone to your Broadband Hub instead of a phone socket on your wall.
• No need to worry if you don’t have a Hub we will provide this to you free of charge
• This should resolve your issue and prevent further issues occurring in the future
• We’ll be moving all our customer’s from old outdated copper networks to ultrafast fibre networks and we’re starting the switchover in your area with no additional cost to you.

Would you like to go ahead with the switch now? Or would you prefer we do diagnostics on your current phone line until your area is being switched over?

Please pop back to us when you can. 

[keith1966]

Hi Vikki,

Sounds like it would be easier to switch over to the hub solution. How do I do that?

[Vikki_M]

Thanks for the reply, Keith,

I will send you a private message now 🙂

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.