Landline not working after number port

[StuartAtPeritis]

I ported my landline number to a different provider and have been waiting for a new number allocation. I'm paying for a landline based home phone (wanted to drop it but it was automatically added to the bill) but have no number. Can someone help please?

[Kath_F]

Hi StuartArPeritis, 

Thanks for your post and it's great having you back on board with us in the Community. 

Usually when porting a number from us to another provider, when the number ports successfully, the telephone line is cancelled. 

I'm happy to take a further look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,