Virgin cancelled my vulnerable 82-year-old mum's landline I demanded it back. They put in voice over internet. It does not work. The landline number does not function. The account is for an 82-year-old who is vulnerable and no-one can ring her on her landline. Her care alarm does not work.
This has been going on since before the Queen died ie since September.
Absolute pile of **bleep** service from this company. One excuse after another from the people running this board. And the broadband is bust just to rub it in.
Thanks for coming back to us on this one. We can only apologise that this is still ongoing for you.
I can see that this is already been looked in to by my colleague Zach. Rather than us going back to the start on this, if you can please pop Zach a message off the back of his last reply and he can then get an update with the contacts he has been dealing with on this.
We're really sorry that this is ongoing and hopefully things will be resolved asap for you and your mum.
So this has been ongoing for, what 10 weeks or so, but 'it is with the IT Team and will be fixed ASAP'?
Really, don't hold your breath waiting will you?
On the other hand of course, were something to happen to the 'vulnerable customer' and they couldn't seek help due to VM's failures, then I'm sure any number of 'ambulance chasing' lawyers will be more than happy to wade in!
I messaged Zach and he said the problem had been sorted, which it has most definitely not. Please try ringing my mum's landline and you will see it does not ring. What part of this does Virgin not understand???. I have been going round in circles. I cannot believe you treat elderly customers like this. Disgraceful. You cut off her landline and then give her the runaround citing one nonsense answer after another. I will be contacting the ombudsman, the police and her MP.