Landline not working. No dialtone.

[burbvm]

Hi,

Our landline hasn't been working for a number of days now. I have checked connections inside the house and all are OK and plugging into the test socket inside the phone wall-plate doesn't work.

There were some recent upgrade works in our area and the phone stopped working around that time. Not sure if related. Last time this happened I seem to remember someone said they found a wire disconnected in the local Virgin patch cabinet. Wondering if maybe that has happened again ?

Many thanks.

[Akua_A]

Hi @burbvm 

Welcome to our community forums and thank you for your first post. 

Sorry to hear your landline has been down for a while. We can understand the inconvenience caused and we want to best help. I have sent you a private message to best look into this issue. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all @burbvm 

Glad to have been able to help with this. Please do not hesitate to contact us if you need any further help.

Thanks,