As the subject line says - My landline is not working and has no dial-tone.
I have tried plugging an old analogue phone into the socket to check that it wasn't the equipment.
It appears to have not been working for a couple of days at least as I have been messaged by a family member who had been unable to get hold of us despite us being home.
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Could you possibly 'share' with me, the non '0345' number, 3 calls, over 1 hour, via mobile PAYGO £9.00, as my landline is down ("engaged" > 24hrs, continuing), slave/extensions all disconnected, master socket accessed with basic phone, still no access to line, EVEN WITH NO DEVICE CONNECTED TO EVEN CAPTURE THE LINE, '3 X '0345' insist an appointment (in 3 -5 days), to my home. 4:32pm - 6:58pm. This year 3 X TV, 2 X Broadband, appointments booked @ +5 day interval, for service resumed (remotely) within 24hrs & appointments cancelled. So, on that experience, declined. Then was explained that Virginmedia DOCSIS/VOIP changeover is imminent, suggesting I agree to an upgrade, After q&a/t&c chat, advised that my mobile would receive a text 'within 4 hrs detailing an appointment. FIFTEEN HOURS & no such Text, log in online to my account, shows no appointments pending. Any wonder I routinely request 'RETENTIONS'? How can a call intended FOR me, get the "Line Busy, message! accompanied by the "Engaged Tone" even when I disconnect the incoming line feed from the rear plate of the Master Socket, and the fault to be onsite ? RETIRED ELECTRONICS SERICEMAN - GOOGLE 'PRESTEL and EFTPOS' !
Hi Angriest, thanks for the message and welcome to the forums.
I am sorry to hear about the issues which you are having with the landline at the moment and this is not the experience which we want you to have with us. Can you confirm if the landline is currently plugged into the wall socket or the hub?