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Landline not working... Fibre upgrade?

Godders1
Joining in

I'm 89 and live in WD3 5GG. Yesterday my landline stopped working and I do not have a mobile. Rebooted, changed phone batteries and still no joy.  It's impossible to contact Virgin. Someone said it is because I'll be switched to fibre. I may have received a letter with a switchover date but assumed that would be done automatically and without being totally cut off. I don't need 999 as I have a wrist band for that but if I have a non 999 problem I cannot telephone anyone and my son and daughter cannot check up on me which they do daily. How can I find out what is going on and when I will have a working landline again?

1 REPLY 1

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Godders1,

Sorry to hear about your issues with your landline, I can certainly look into this for you. For me to do so I am going to send you a quick private message so we can look into this for you.

If you have not used this feature before you can access it via the envelope at the top of your screen.

Joe