Landline not working AGAIN!!

[Mike_R3]

My virgin landline is not working AGAIN.  No dial tone AGAIN!! There's nothing wrong with my handset.  I've checked

Please can someone help. As before the problem will be at the network centre not here.  It never is a problem at home.

I have an elderly dad who needs to be able to call whenever!

Please help

Thanks 

[Ashleigh_C]

Hi there @Mike_R3 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you have faced this issue with your service and thank you again for posting. 

I have taken a look and I do think it would be best to get an engineer out to take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

[Mike_R3]

No private message sent yet!

[Ashleigh_C]

Hello again @Mike_R3 

Thanks so much for your private message and confirming your address, the PM was sent straight after the public post and I can see you had also responded to this before posting again here. I have now booked you a visit for your phone line – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

 

[Mike_R3]

Hi Ashleigh

Thanks for message.   Just to advise my landline now works as of 15mins ago.

It is always a network issue never a local problem with my home.

Can you please cancel the appointment for tomorrow.

Thanks

Mike_R3 

[Ashleigh_C]

That's great to hear @Mike_R3 

You should be able to cancel the appointment via your My Virgin Media app, any issues at all, pop me a PM and I'll be happy to take a look for you. 

[Mike_R3]

I have cancelled the engineer appointment using the web but have not received confirmation yet.  Can you please check and confirm its cancelled.  It was for tomorrow between 12noon and 4pm.  Thanks 

[Ashleigh_C]

I will pop you a PM so we can confirm this @Mike_R3 

[Mike_R3]

My landline is now working.  No engineer required.  Must have been at the exchange/network centre

Many thanks s for your help Ashleigh

[Ashleigh_C]

No problem and thank you so much for letting us know @Mike_R3 

Please do let us know if you need any further help in the future and we will do all we can to assist.