Menu
Reply
Rugbymalc
  • 5
  • 0
  • 0
Joining in
282 Views
Message 1 of 5
Flag for a moderator

Landline not working AGAIN.

Can somebody explain why my mothers landline not working again. This happend last month and after many calls and finally resorting to social media it turned out to be a problem at the exchange. She has the phone connected via a wall socket, ie a copper connection.

Today the landline is down again, no dialing tone.  If you try to call in a constant engaged tone.  I have telephoned them and reported it.  Was told it would be fixed in 1/2 a  hour.  Well needless to say that did not happen.  My mother is 88 years old, is in poor health on oxygen and has a lifeline service which relies on a functional landline. 

I am frustrated, angry and at the end of my teather.  If anyone from virgin is reading this please help.  I my mother has an episode or a fall she has no way of raising the alarm. I am only asking for her to get the service she pays for.  Please help

0 Kudos
Reply
Akua_A
  • 4.75K
  • 123
  • 324
Forum Team
Forum Team
270 Views
Message 2 of 5
Flag for a moderator

Re: Landline not working AGAIN.

Hi @Rugbymalc,

Welcome to our community forums and thank you for your first posts.

Sorry to hear about your mother's landline. We can understand your concern and we want to best help.

I have sent you a private message regarding this. Please lookout for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Akua_A
  • 4.75K
  • 123
  • 324
Forum Team
Forum Team
244 Views
Message 3 of 5
Flag for a moderator

Re: Landline not working AGAIN.

We hope to resolve this for your mother at the given appointment @Rugbymalc

Thanks, 

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Rugbymalc
  • 5
  • 0
  • 0
Joining in
243 Views
Message 4 of 5
Flag for a moderator

Re: Landline not working AGAIN.

Thank you.

0 Kudos
Reply
Akua_A
  • 4.75K
  • 123
  • 324
Forum Team
Forum Team
237 Views
Message 5 of 5
Flag for a moderator

Re: Landline not working AGAIN.

No problem at all @Rugbymalc.

Happy to help 

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply