Virgin Media Community

[RichardPickett]

Landline not working Cannot receive or make calls

No mobile

This is becming monotonous

[Ayisha_B · Accepted solution]

Hi @RichardPickett,

Welcome back to our Community Forums and thanks for your post. 

Sorry to hear you're having issues with your landline again. Appreciate that isn't ideal.

I have checked our systems for you and can see this is due to an area outage. 

The latest update we have is: We have identified the problem and an engineer is on their way.

We expect to have this repaired by 22:55.

Please accept our apologies for any inconvenience caused.
 

[RichardPickett]

Why does this keep happening? 

I have had a card delivered from CityFibre, should I move to them?

[Ayisha_B]

We'd hate for you to leave us. There is a fault which our engineers are investigating and working to resolve as quickly as possible.

Your patience is very much appreciated. 

[RichardPickett]

Thank you Ayisha

I think that I need to review the situation tomorrow.

[Ayisha_B]

You're most welcome Richard.

Hopefully things are resolved by tonight but if you have any other issues, feel free to reach out. 

You can also keep up to date with any outages and register for updates via our service status checker

Many thanks