Landline not ringing

[chasyuk]

Handset of landline not ringing when calls made to it although to anyone dialling our number a normal ringing sound is heard, hence the presumption is we are out/choosing not to answer. Answerphone does not kick in. If I dial the landline from my mobile then pick up the handset, a clear connection is made, and we can also make outgoing calls. The landline is connected via a plug socket not a hub and different handsets have been tried with the same result. Handset volume is turned up. Other similar comments suggest this is likely to be an external Virgin fault rather than a handset fault - can anyone confirm please?

[Alex_RM]

Hi chasyuk,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your line, thank you for testing another handset already. So I can take a closer look at this for you, I've popped you over a private message.

Alex_Rm

[chasyuk]

Update, this was not anything to do with the handset but a fault on Virgins part which was corrected with a switch to a digital connection via our hub. Engineer visited and did the necessary within 48 hours. Thanks

[Ashleigh_C]

Thank you so much for letting us know @chasyuk and that's great to hear! 

Please do pop back to the forums should  you need any help in the future and we will do all we can to help!