Virgin Media Community

[rugbymad]

Evening,

I am not receiving landline calls. When I call it from a mobile it rings on the mobile but the landline dies not actually ring. 

[Carley_S]

Hi @rugbymad 

Welcome to the community

Sorry to hear you're having issues with your landline at the moment.

Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

How many pieces of equipment are connected to the phone line?

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

• Check the phone is seated in the base unit correctly & powered ON.
• Remove all other equipment connected to telephone sockets.
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Let me know if any of these checks work at all, or if anything changes with the dial tone. 

[rugbymad]

Hi,

it is plugged into the master socket. 
ni other phones connected 

[rugbymad]

 

[Adri_G]

Hey rugbymad, thanks for sharing more info on this.

Could you also please confirm if you get a dial tone when picking up the handset and before you shape the number to call?

[rugbymad]

There’s no dial tone

[Adri_G]

Thank you for confirming this too, in this case we'd need to perform a few more checks so we can help.

I will shortly send you a private message here to do this.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.