Landline not ringing

[keith1654]

Transfer completed on 9/12/22 all ok other that not receiving incoming calls, outgoing all good but if I dial my landline there’s no ringing and it’s not connecting???

[Nathan_B]

Hi there @keith1654, welcome to our forum and thanks for your post.

I'm sorry to see you are having issues with your landline not ringing. Have you been able to check our service page here to see if this is due to any known network issues? 

If nothing shows on the service page, I would recommend checking our landline help page here for some further help with this.

If you still have issues with your landline after checking this, please let us know, we will be happy to assist further.

Regards

Nathan

[keith1654]

Have tried everything with no success including restarting the hub ??  Thanks

[Nathan_B]

Thanks for confirming, as this has been done, I will be happy to take a look at this further for you.

So this can be done, I will send you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @keith1654, I'm glad to see that your issue has now been resolved.

I'm glad I was able to help you with this, if you need anything further, please let us know. We will be happy to help.

Regards

Nathan

[markliddle]

Hi - I have exactly the same issue (outbound working fine but not receiving inbound calls).

Could you either get in touch please or let me know how the issue was resolved so I can try it out.

[Akua_A]

Hi @markliddle,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with inbound calls. We can understand the inconvenience caused and we want to best help. Just to confirm, how long has this issue been ongoing? What happens when you test inbound calls? Have you also checked the cable connections for your landline device? https://www.virginmedia.com/help/landline/landline-not-working

Thanks,

[markliddle]

Hi @Akua_A,

I think it has been happening since I was moved over to the new set-up (phone via the router). 

We didn't notice immediately as outbound calls are working fine so cabling must all be OK.

When I call the landline from my mobile it connects for a second then drops - the house phone does not ring at all.

[Akua_A]

Thank you for letting me know @markliddle.

To further look into this, I have sent a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,

[nclarke80]

This sounds exactly like the problem I've been having too. How is it fixed please?