Hi there @keith1654, welcome to our forum and thanks for your post.
I'm sorry to see you are having issues with your landline not ringing. Have you been able to check our service page here to see if this is due to any known network issues?
If nothing shows on the service page, I would recommend checking our landline help page here for some further help with this.
If you still have issues with your landline after checking this, please let us know, we will be happy to assist further.
Thanks for chatting with me via PM @keith1654, I'm glad to see that your issue has now been resolved.
I'm glad I was able to help you with this, if you need anything further, please let us know. We will be happy to help.
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues with inbound calls. We can understand the inconvenience caused and we want to best help. Just to confirm, how long has this issue been ongoing? What happens when you test inbound calls? Have you also checked the cable connections for your landline device? https://www.virginmedia.com/help/landline/landline-not-working
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I think it has been happening since I was moved over to the new set-up (phone via the router).
We didn't notice immediately as outbound calls are working fine so cabling must all be OK.
When I call the landline from my mobile it connects for a second then drops - the house phone does not ring at all.