Virgin Media Community

[CleoHowell]

My landline phone doesn’t ring when I call it (from my mobile)

if I pick up the phone I can connect the call. 

I can make calls out ok. 

looking at the forum I can’t see any DIY solution , seems to be a setting done by engineers? 

[Hayley_S]

Hello @CleoHowell.

Welcome to the community page, thank you for posting on here.

I am sorry for the issue with your landline, does this happen with anyone else ringing your landline number? Or only with your mobile?

Look forward to speaking with you.

[CleoHowell]

Hi Hayley 

my boyfriend tried ringing me too and it didn’t ring (his end it rang until the answerphone message kicked in) 

thanks 

[Corey_C]

Thanks for your reply, CleoHowell,

Can you confirm if the ringer is switched off or turned down low?  Do you have an alternate phone to try?

Cheers,

Corey C

[CleoHowell]

The ringer is turned up yes 

I don’t have another phone, but this phone worked last week at my old house 

[Corey_C]

OK thanks for replying, I'll send you a private message to confirm your account details. 

Cheers,

Corey C

[Corey_C]

Thanks for your messages and clearing data protection, CleoHowell,

I have set up an engineer’s visit for you which you will be able to view from your online account here.

Cheers,

Corey C

[CraigH62]

Now having the same problem since Saturday. Checked phone and all volume settings are correct. Phone not ringing from my mobile or another landline and the answer machine doesnt kick. Is this a Virgin Media issue as website states there are NO faults in my area?

[David_Bn]

Thanks for your post CraigH62, and a very warm welcome to you!

Sorry to hear you've been experiencing a fault with the landline services

Can you please confirm if the handset is plugged into the master socket or an extension socket?

Do you have any other pieces of equipment connected to the phone line?

Kindest regards,

David_Bn 

[CraigH62]

Phone plugged into main socket and I have a HUB 3.0 for internet.